IBM Technology Services

Integrated Technology Services

Multicloud Services

  • Public, Private, Hybrid: Software as a Service (SaaS), Infrastructure as a Service (IaaS), and Platform as a Service (PaaS)
  • Managed Services
  • Edge Delivery
  • Everything as a Service (XaaS)

Resiliency Services

  • Resiliency Consulting Services
  • Managed Resiliency Services
  • Cloud Resilience
    • Cloud-Managed Backup
    • Cloud-Virtualized Server Recovery
    • Cloud Data Virtualization
  • Infrastructure Recovery Services
    • Shared Asset Recovery (Hotsite)
    • Geographically Dispersed Parallel Sysplex (GDPS)

Security Services

  • Managed Security Services (MSS)
    • Hosted Security Information and Event Management (SIEM)
    • Hosted Security Event Log Management (SELM)
    • Managed Firewall
    • Managed IPS/IDS
    • Managed UTM
    • Check Point Bundle
  • Professional Security Services (PSS) – Security Assessments
    • Penetration Testing
    • PCI / HIPAA Assessments
    • Information Security Assessments
    • Emergency Response

Data Center Services

  • Site and Facilities Services
    • Relocations, Energy Studies, DC Design and Build, Modular DCs, Private Cloud Services
    • Passive Optical Networks
  • Server Services
    • Systems Implementations and Hourly Assistance, Virtualization Efficiency, FlexSystems
  • Storage Services
    • Disk, Virtualization/Optimization, Tape and Storage Implementations and Migrations

Multivendor Support Services:
Software, Hardware, and Maintenance

Essential Support

  • Problem Prevention/Determination/Resolution
  • Call Home/Remote Monitoring (Most Brands)
  • Consolidate Vendors/Contracts
  • Use of Watson Analytics
  • Level 1 and 2 Support
  • On-Site Break/Fix Support on Post-Warranty/Eosl Non-IBM Machines
  • Single Point of Contact: Call 1-800-IBM-Serv
  • One Contract – Reduce Contract Management
  • Around the Clock Support – 24/7/365 Support Options, 4-Hour Response
  • Cost Savings – 30–90% Less than the OEM Direct

Open Source Support Services:
Red Hat, Linux

  • Cloud
  • Analytics
  • Application Runtime
  • Application Servers
  • Container
  • Database
  • Security
  • Middleware
  • Deployment Management and Monitoring
  • Operating System
  • Tools
  • Virtualization