IBM Technology Services Integrated Technology Services Multicloud Services Public, Private, Hybrid: Software as a Service (SaaS), Infrastructure as a Service (IaaS), and Platform as a Service (PaaS) Managed Services Edge Delivery Everything as a Service (XaaS) Resiliency Services Resiliency Consulting Services Managed Resiliency Services Cloud Resilience Cloud-Managed Backup Cloud-Virtualized Server Recovery Cloud Data Virtualization Infrastructure Recovery Services Shared Asset Recovery (Hotsite) Geographically Dispersed Parallel Sysplex (GDPS) Security Services Managed Security Services (MSS) Hosted Security Information and Event Management (SIEM) Hosted Security Event Log Management (SELM) Managed Firewall Managed IPS/IDS Managed UTM Check Point Bundle Professional Security Services (PSS) – Security Assessments Penetration Testing PCI / HIPAA Assessments Information Security Assessments Emergency Response Data Center Services Site and Facilities Services Relocations, Energy Studies, DC Design and Build, Modular DCs, Private Cloud Services Passive Optical Networks Server Services Systems Implementations and Hourly Assistance, Virtualization Efficiency, FlexSystems Storage Services Disk, Virtualization/Optimization, Tape and Storage Implementations and Migrations Multivendor Support Services:Software, Hardware, and Maintenance Essential Support Problem Prevention/Determination/Resolution Call Home/Remote Monitoring (Most Brands) Consolidate Vendors/Contracts Use of Watson Analytics Level 1 and 2 Support On-Site Break/Fix Support on Post-Warranty/Eosl Non-IBM Machines Single Point of Contact: Call 1-800-IBM-Serv One Contract – Reduce Contract Management Around the Clock Support – 24/7/365 Support Options, 4-Hour Response Cost Savings – 30–90% Less than the OEM Direct Open Source Support Services:Red Hat, Linux Cloud Analytics Application Runtime Application Servers Container Database Security Middleware Deployment Management and Monitoring Operating System Tools Virtualization
