IBM Technololgy Services

Multivendor Support Services: Software, Hardware, and Maintenance

Essential Support

  • Problem Prevention/Determination/Resolution
  • Call Home/Remote Monitoring (Most Brands)
  • Consolidate Vendors/Contracts
  • Use of Watson Analytics
  • Level 1 and 2 Support
  • On-Site Break/Fix Support on Post-Warranty/Eosl Non-IBM Machines
  • Single Point of Contact: Call 1-800-IBM-Serv
  • One Contract – Reduce Contract Management
  • Around the Clock Support – 24/7/365 Support Options, 4-Hour Response
  • Cost Savings – 30–90% Less than the OEM Direct

Open Source Support Services: Red Hat, Linux

  • Cloud
  • Analytics
  • Application Runtime
  • Application Servers
  • Container
  • Database
  • Security
  • Middleware
  • Deployment Management and Monitoring
  • Operating System
  • Tools
  • Virtualization