IBM Technololgy Services Multivendor Support Services: Software, Hardware, and Maintenance Essential Support Problem Prevention/Determination/Resolution Call Home/Remote Monitoring (Most Brands) Consolidate Vendors/Contracts Use of Watson Analytics Level 1 and 2 Support On-Site Break/Fix Support on Post-Warranty/Eosl Non-IBM Machines Single Point of Contact: Call 1-800-IBM-Serv One Contract – Reduce Contract Management Around the Clock Support – 24/7/365 Support Options, 4-Hour Response Cost Savings – 30–90% Less than the OEM Direct Open Source Support Services: Red Hat, Linux Cloud Analytics Application Runtime Application Servers Container Database Security Middleware Deployment Management and Monitoring Operating System Tools Virtualization